Reports

The Ultimate Guide to Unified Commerce: Evolving Your Technology (and Mindset) to Drive Experience Innovation

Some see “unified commerce” as the next evolution of omnichannel, others as the technical underpinnings that make true omnichannel experiences possible. Either…

From Personalization to Customization: Harnessing Data and Analytics to Foster Brand Love

People often talk about “personalization” as if it’s a monolithic concept, but the truth is that there are many flavors of personalization…

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

There is a sense of inevitability when it comes to connected TV (CTV). Exactly when it will happen no one knows, but…

Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

Effective customer service is a must for retailers, but it can be costly and resource-intensive. With the tight labor market, maintaining an…

2023 Holiday Guide: Prioritize Smart Pricing, Promotion and Customer Retention

While no one has a crystal ball that can see exactly what Q4 will bring, it seems we’re in for a relatively…

Supply Chain Visibility: How Predictive Analytics and RFID Can Battle Uncertainty

The past several years have proven that uncertainty is now a major factor in retail, which makes understanding your own supply chain…

The Ultimate Guide to #RICE23

Through the use of new technologies, new collaborations and new experiences, brands of all sizes have the power to reach customers and…

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Report cover Despite ecommerce’s integral role in shopping today, many crucial elements of the digital experience are still falling short. From search…

Empowering Store Associates: How Culture and Technology Can Unleash Workers’ Full Potential

The frontline is more important to retailers than ever, from handling in-person customer service needs to managing omnichannel operations such as pickups…

The Ultimate Guide to Store Operations: How Data Drives Greatness, From Leadership to Associates

The important role data plays in the modern retail store can’t be overstated, but equally important is applying the insights from all…

Optimizing the Path to Global Expansion: Tools and Tech to Drive Success

Global commerce has existed since as long ago as the heyday of the Silk Road, and in our century it’s being fueled…

How Design Teams are Maximizing the Impact of New Store Experiences

In 2022, we saw ecommerce sales level and consumers venture back to physical stores. As a result, brands and retailers had to…

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Reports

The Ultimate Guide to Unified Commerce: Evolving Your Technology (and Mindset) to Drive Experience Innovation

From Personalization to Customization: Harnessing Data and Analytics to Foster Brand Love

Demystifying Connected TV: How to Leverage Advertising’s Hottest New Channel

Customer Service Tech Guide: Can AI Rein in Costs While Enhancing the Shopper Experience?

2023 Holiday Guide: Prioritize Smart Pricing, Promotion and Customer Retention

Supply Chain Visibility: How Predictive Analytics and RFID Can Battle Uncertainty

The Ultimate Guide to #RICE23

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Empowering Store Associates: How Culture and Technology Can Unleash Workers’ Full Potential

The Ultimate Guide to Store Operations: How Data Drives Greatness, From Leadership to Associates

Optimizing the Path to Global Expansion: Tools and Tech to Drive Success

How Design Teams are Maximizing the Impact of New Store Experiences

2023 Holiday Shopping by the Numbers

The Ultimate Guide to Unified Commerce: Evolving Your Technology (and Mindset) to Drive Experience Innovation

Generative AI for Future-Focused Retailers

49% of Student Loan Borrowers Worried About Budgets as Repayments Restart

Warehouse Manager’s Guide to a Nightmare-Free Peak Season

NRF: Retail’s Big Show 2024

Retail Innovation Conference & Expo 2024

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