Retail Remix Podcast

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Latest Episodes

Episode 182

What Does Gen Z Really Want from Stores?

Featuring: Melissa Gonzalez, Principal of MG2 and Founder of The Lionesque Group

Gen Z’s spending power is growing. That’s why brands are focused on truly understanding their behaviors and preferences across all channels. To shed light on how Gen Z prefers to shop in stores, MG2 conducted a comprehensive study that included both qualitative and quantitative feedback. The results paint a…

Episode 181

From Pop-up to Permanence: The Inside Scoop on the Museum of Ice Cream

Featuring: Manish Vora, Co-founder and CEO, Museum of Ice Cream

Starting as a pop-up sensation, the Museum of Ice Cream quickly captured the hearts and minds of visitors. It also left an indelible mark on the retail landscape and has become a model for experiential retail. But what made it such a splash? Was it the innovative model, the…

Episode 180

What Makes a Successful Celeb-Backed Brand?

Featuring: Leonard Brody, Co-founder and Executive Chairman, Caravan

The celebrity-backed brand isn’t dying…it’s evolving. In fact, Leonard Brody, Co-founder and Executive Chairman of Caravan, believes that these brands carry substantial weight and increasingly resonate with consumers thanks to the power of social media. Leonard would know. Caravan plays a secret role in building these brands behind…

Episode 179

Social Commerce Lessons from Brand Leaders: Content Marketing, Influencer Engagement and More

Featuring: Tyler MacDonald, Senior Manager, Influencers and Social Media, Pac Sun; Charlotte Mostaed, CMO, HEALTH-ADE; Kelly Sawkins, VP of E-commerce and Marketing, Sundays; and Kaleigh Moore, Contributor for Retail, e-Commerce & DTC Business, Forbes

At the Retail Innovation Conference & Expo (RICE), attendees learned that you can elevate your brand’s presence, engage your audience and stand out in an increasingly competitive digital climate by tapping authentic content, partnerships with the right influencers, and healthy doses of experimentation. During this Retail Remix episode, we…

Episode 178

Substance and Simplicity: Exploring Hanna Andersson’s Commitment to Trust, Community & Sustainability

Featuring: Callie Canfield, Chief Brand Officer, Hanna Andersson

To its community of loyal customers, Hanna Andersson is so much more than just a children’s clothing company. It’s a trusted brand that puts safety, quality and ethical production at the forefront to empower parents around the world. With a steadfast dedication to protecting childhood innocence, Hanna Andersson also…

Episode 177

Differentiating Through Recommerce Experiences

Featuring: Emily Gittins, Co-founder and CEO, Archive

In an era where sustainability and environmental consciousness are at the forefront of consumer demands, the fashion industry is facing increasing pressure to reduce its environmental footprint. Fortunately, technology is stepping in as a powerful ally in this quest for change. From digital samples to recommerce platforms, innovative solutions…

Episode 176

How Kendra Scott Turns Every Store into a Community Hub

Featuring: Colleen Wilson, SVP of Retail and Wholesale, Kendra Scott

From its humble beginnings as a small jewelry startup to a household name, Kendra Scott has not only thrived in the direct-to-consumer (DTC) space but has also made significant strides in the world of wholesale and branded brick-and-mortar experiences. In this episode of Retail Remix, our host Alicia Esposito…

Episode 175

Unlocking the Power of ‘Mind Building’ for Experience Design

Featuring: Ari Peralta, CEO, Arigami

Welcome to the new frontier of retail marketing, where the power of “mind building” is reshaping the industry. Mind building takes the concept of worldbuilding and elevates it to a whole new level, focusing on immersive experiences that captivate the minds and emotions of customers. In this episode of…

Episode 174

Is Private Label the New Competitive Playground?

Featuring: Todd Maute, Partner, CBX

In today’s highly competitive retail landscape, private label brands have emerged as a powerful force, capturing the attention of both consumers and retailers alike. Once considered a category of cheap generic alternatives, private label has undergone a remarkable transformation and become a way for retailers to differentiate. In this…

Episode 173

The Future of Commerce: Resilience, Diversification and Connectivity

Featuring: Roshan Jhunja, Head of Retail, Square

The future of commerce is marked by resilience, diversification and a willingness to embrace technological change. Despite economic uncertainties, businesses are optimistic and actively navigating shifting tides. Square’s third annual Future of Commerce report sheds light on this optimism, including how businesses are embracing new revenue streams through services…

Episode 172

Navigating Heightened Competition in the Beauty and Skincare Industry

Featuring: Asha Talwar Coco, CEO, Covey Skincare

The beauty and skincare markets are growing increasingly crowded and competitive, but Covey Skincare has managed to stand out thanks to the powerful influence of its founders and a streamlined, science-backed methodology. In this episode of Retail Remix, host Alicia Esposito chats with Asha Talwar Coco, CEO of Covey…

Episode 171

The Generation Connection: How Dormify Taps Community to Drive Loyalty

Featuring: Amanda Zuckerman, Co-founder, President & Chief Brand Officer, Dormify

If brands want to connect with the hearts and minds of today’s consumers, they need to foster a vibrant community across all channels. Dormify, the brand designed to serve young consumers outfitting dorms and other small spaces, uses its ambassador program to guide major decisions, from product development to…

New episodes released weekly on Monday mornings.